Housing & Support Manager
What does your typical day at work involve?
I manage the Runnymede Teams’ supported housing so this involves providing housing and support services to 72 clients as well as managing the team. My day is often different but I still key work clients as well as supporting the team with their work.
What do you enjoy most about working for Transform?
I have a sense of ownership over the project and the freedom to improve the service for our clients and stakeholders. I enjoy seeing our clients become more independent and reaching their goals and potential.
I also enjoy seeing the team have their successes and seeing them develop and learn new skills. I take a great deal of pride in supporting their professional development and allowing them to be the housing and support professionals they want to be.
What has been your most satisfying experience?
Every positive move-on is very satisfying whether I have done this as a key worker or it has been a member of the team that has done it.
What different roles have you had within Transform?
I was employed as the Deputy Housing & Support manager at The Crescent project in Woking from August 2013 – September 2016. During this role I was fully developed to be a scheme manager so that when I was promoted in September 2016 and moved to the Runnymede Borough, I was fully prepared.
What training and development have you received?
I have received full induction training as well as more bespoke training around leadership and housing.
I have also carried out external training and was supporting to complete my CIH qualification and become a Certified Practitioner.
What do you think you have gained personally?
Supported Housing can often be a chaotic environment and can challenge you both personally and professionally. With working for Transform the chaos is removed as this has helped me develop the skills I have needed. By working proactively rather than reactively, it has helped me become a much better key worker and manager.
What experience did you have of this sector?
Before joining Transform I worked in housing for eight years as a Supported Housing Officer and Senior Supported Housing Officer. Previously to that 18 months working for the probation service.
I enjoy seeing our clients become more independent and reaching their goals and potential.
What do Transform’s values mean to you?
A great deal as these are values that our service aspires to. They are achievable and are what we should apply to all of the aspects of work that we carry out.