We have teamed up with a number of Transform clients who have worked with us to develop ways for clients to be involved in in the services we provide for you
This joint approach is written down in our Client Engagement Strategy.
You can get a copy of this from local staff or here our website and you can see a summary below.
Ways to engage
Annual Review
Each year we produce an Annual Review which tells you what has taken place in Transform over the past year and this is published on our website.
Client events
There are a variety of social events for clients throughout the year.
These range from BBQs to cinema trips.
If you would like to be involved in arranging an event with staff then please let them know.
The Client Forum
Every two months we hold an involvement meeting which is attended by both clients and Transform staff. They are a great way for clients to directly influence what happens within Transform and are also an opportunity to give us your feedback.
In past meetings we have reviewed policies and developed questionnaires.
If you would be interested in attending, please speak to a member of staff.
Client Forum update
After every Client Forum meeting we produce a Client Forum update.
This is an at-a-glance summary of the key issues that were discussed in the meeting so that everybody can be kept informed of what is happening within Transform regarding client engagement.
House meetings
In many of our shared houses we hold regular house meetings.
These provide an opportunity for clients to find out what is happening in their house and around Transform generally and to give their comments to staff.
Local fundraising
Fundraising is one of the ways in which we can raise money to pay for things like client training courses or move-on grants to help clients furnish their new home.
We hold fundraising events throughout the year and client involvement is positively encouraged.
Satisfaction surveys
Each year we invite clients to complete a survey asking for feedback on the services we provide. We then produce a report on the results which we feedback to clients.