It was rated ‘Good’ on every domain (safe, caring, responsive, effective, well-led) and awarded an overall ‘Good’ rating for the service.
Helen Dickens, Compliance Support Officer at Transform Homecare said:
“The team was extremely pleased with the report. It was full of compliments from clients about the service including ‘The best ever’, ‘Nothing could be improved’, and ‘Every single member of staff is superb.’
Under the ‘well-led’ domain, the CQC inspector noted that staff were very happy working for Transform and felt they were listened to if they made any suggestions. One member of staff said they receive ‘superb support. We get on like a family.’
Lawrence Santcross said:
“This is a great result and testament to everyone’s hard work and the continued high standards our staff deliver to our clients.”
Transform Homecare has expanded since September with a fourth service based in Sunbury. This will be inspected in the coming months.